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"70% of sales opportunities within call centre environments
are not recognised as a result of agents not being given the
necessary skills and confidence required"
For agents and team leaders working in a sales driven
environment this course looks at inbound and outbound sales
environments. Focussing on both skills and attitude delegates
will have a new confidence instilled and a fresh approach,
belief and commitment in their activity.
The course looks at all areas of sales including:
The first time sale
Cross selling
Up selling
Down selling
Appointment setting
The course includes:
• Positive and powerful language for communication
• Creating mind pictures
• Practical use of features benefits and USPs
• Understanding of the buying cycle
• 6 different types of questioning and when and where to
use each
• How to identify a customers need and to match appropriately
• Dealing with objections and recognising that often an
objection is simply a request for more information.
Areas such as "getting through the gatekeeper", dealing with
rejection and finding the decision maker are also covered in
this 2 day course.
Typical Duration: 2 days
Target Audience: All contact centre staff responsible for sales
generation
 Register here
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