|
|
|
|
|
|
|
|
OBJECTIVE
For newly appointed call centre personnel this course gives
an invaluable insight into the workings of a call centre and
the purpose of their role. We ensure that delegates are in a
state of readiness in terms of what to expect once they enter
the live environment.
The outcomes of the sessions will be :
• Increased understanding of the call centre environment
• Understanding of customer expectation
• Understanding the structure of a contact centre and the
key responsibilities individuals play and the opportunities
that exist
• How customer interaction is driven through the behaviours
of those individuals and
• Understanding of service levels, management information
and scheduling
• The importance of diet, exercise and sleep patterns
Course duration: 1 day
Target Audience : All newly appointed Contact Centre personnel
 Register here
|
|
|
|
|
